AI in Slack: Work Faster and Smarter, Right Where You Are

Key takeaways:

• Unlock personal productivity with your AI companion. Rebuilt from the ground up, Slackbot uses your work context to deliver insights, draft content, and keep you organized.

• Find answers instantly with enterprise search. Enterprise search connects your tools, conversations, and files into one searchable hub - giving teams a unified, contextual way to find what they need fast.

• Bring intelligence to everyday work. Built-in AI features like summaries, writing assistance, and message explanations boost clarity and speed across every conversation and workflow.

Your team bought AI. And now they're drowing in it.

Copy-pasting between tools. Opening 17 tabs to get one answer. Asking questions and getting irrelevant responses. For many teams, using AI can feel like more work.

At Slack, we've learned that AI doesn't fail because it's not smart enough. It fails because it lacks context - the decision-making processes, project development cycles, and collaborative problem-solving that define every company. Grounding AI in the context of your team's conversations gives you the relevant, personalized answers you need to act faster, collaborate smarter, and drive growth. When you multiply those productivity gains across every employee and team, you don't just unlock growth. The faster your teams can find answers, focus on what matters, and turn ideas into action, the faster your entire business moves forward.

At Dreamforce, we introduced new innovations that live right in Slack and give you tangible ways to bring AI into your everyday work:

• Slackbot: Your personalized AI companion. It learns how you work and gives every user instant superpowers

• Enterprise search: Your company's knowledge, all in one place. Find answers across messages, files, and connected apps instantly.

• Native AI in Slack: Built-in intelligence for everyday work. Summarize conversations, draft content, and get up to speed faster - right where work happens.

Unleash Personal Productivity With Slackbot

If you use Slack, you've already met Slackbot, your built-in personal bot that can send you reminders, notifications, and custom responses. Now we've rebuilt Slackbot from the ground up as a personalized AI companion. Grounded in your conversations, files, and workflows, Slackbot turns yo ur context into action.

Slackbot draws from your messages, files, and calendar events - across Slack and connected systems like Google Drive, Salesforce, and OneDrive - to produce clear insights. Because it understands your day-to-day-work Slackbot doesn't generate generic responses. It delivers intelligent answers that are specific to your context, adapting to how you work, and can even reflect your own voice and tone.

Slackbot is built on trust. It only works with the channels, files, and messages you already have access to, nothing more. Every answer or summary is drawn from your personal workspace, so sensitive information stays protected. WIth Slackbot, you have a productivity partner that helps you stay focused and move work forward.

“Slackbot is showing us what the next ear of productivity looks like: AI that can works alongside every employee as a personal companion. For Salesforce, that means your teams spend less effort piecing work together and more time delivering value for our customers.” - Andy WhiteSVP, Salesforce on Salesforce Technology

As we get Slackbot ready for general availability early next year, we've been testing it out internally. Here are just a few ways folks at Salesforce are already using it:

Start every day and meeting with clarity. Whether we’re beginning our day or preparing for a key meeting, Slackbot helps us focus on what matters most. For example, you can ask, “What are my priorities today?” and it will surface the day’s meetings, urgent messages, and open tasks in seconds. Before a customer pitch, ask, “Summarize the Acme account business review in a canvas for my marketing meeting” or “Build a talk track in my voice and tone for the pitch” and Slackbot will pull together the latest updates, files, and messages into a single briefing so you walk in prepared and ready to contribute.

1. Transform conversations into customer insights. Sales calls and customer feedback contain valuable insights, but reviewing transcripts can be time-consuming. Slackbot can quickly analyze a call, summarize key themes, and highlight next steps to ensure nothing is overlooked. For instance, you might request: “Summarize yesterday’s discovery call with Acme and highlight pain points, budget signals, and action items.” This allows for less time spent on transcripts and more time acting on insights to advance deals.

2. Bridge teams and context gaps. Cross-functional projects span various channels, tools, and time zones. Slackbot consolidates everything into a single view. Before a stakeholder meeting, you could request, “Summarize discussions about the new pricing model from #sales-strategy and #finance.” Slackbot compiles updates, flags decisions, and identifies open questions, ensuring everyone is aligned and informed from the start.

3. Debug and ship faster. For engineering teams, Slackbot facilitates turning collective knowledge into shared problem-solving. When issues arise, you can ask, “Summarize recent discussions about API latency in #backend” or “Find deployment blockers mentioned in the last sprint.” Slackbot searches through technical threads, incident reports, and documents to identify patterns, summarize fixes, and even suggest next steps — allowing you to bypass the digging and focus on building.

“Slackbot is a capability multiplier that’s like having a partner who is an expert at everything and is available 24/7. For sales professionals, whose success depends on our ability to understand, connect, and deliver value quickly, it’s a game changer. No other Slack feature has had as much impact on my work as Slackbot” - Jason Cohen Account Executive, Salesforce

These examples only scratch the surface of what’s possible with a personal AI companion embedded in Slack. From analyzing, summarizing, organizing, and creating, the opportunities are endless for how Slackbot can help you stay focused, boost productivity, and move work forward.

Find Everything You Need With Enterprise Search

Information lives everywhere: in conversations, files, and countless tools. And when that information is difficult to find, employees waste time hunting it down, rather than getting work done. That’s why, earlier this year, we launched enterprise search, connecting your third-party apps and drives to Slack and creating a central, searchable hub for all your company’s knowledge and data. It gives teams a single, conversational way to find what they need right in the flow of work — no more app hopping.

With enterprise search, every question becomes an instant answer. It surfaces insights from your messages, canvases, and connected systems to give teams the full picture without breaking their flow. Whether you’re looking for a buried file, a decision recorded in meeting notes, a project status, or key metrics hidden in a doc, enterprise search brings the right information to you, in context.

And it’s only getting more connected. A new custom API connector, coming soon, will let you securely search across internal knowledge repositories and on-prem software, while new out-of-the-box connectors — including for Gmail, Outlook, Dropbox, and Notion — expand access to even more of the tools your teams use every day. The result? A single, trusted source of truth, powered by AI, grounded in context, and built directly into the way your teams already work.

Native AI That Works Where You Do

AI works best when it works where you do. We’ve embedded native AI throughout Slack, making it easy to add an AI boost to your daily tasks and workflows.

Teams across sales, service, marketing, and product are already using AI in Slack to:

• Focus on the conversation: Capture meeting notes automatically with AI-powered huddles

• Collaborate globally: Translate messages in real time to communicate in your preferred language

• Jumpstart big deliverables: Create faster in a canvas with AI summaries

• Get up to speed quickly: Decode acronyms and shorthand instantly with AI explanations

With AI built into Slack, every team can work with more clarity, confidence, and speed.

Slack is where AI, agents, and humans come together to drive productivity and growth

Thriving in the agentic era requires rethinking work itself, not just layering AI onto old workflows. As the conversational interface where people, data, apps, and AI agents come together to drive the business forward, Slack is the home for this new way of work.

Ready to accelerate employee productivity?