3 New Slack Announcements from Dreamforce ’25: What’s Changed?

It’s no secret that Slack has come a long way in terms of features, automation, and integration capabilities – moving at the pace of innovation. In the age of AI, bringing the latest technology to where your company’s context exists is no longer a nice-to-have but the next step in empowering your entire organization. 

In this post, we’ll dive into the newest Slack announcements from Dreamforce 2025 that every Salesforce professionals should know about.

1. Salesforce in New Slack – Reimagined

Since acquiring Slack in 2021, Salesforce has prioritized streamlining the integration of the two platforms. At the Slack keynote during Dreamforce 2025, Parker Harris announced that Salesforce is "reengineering all of Salesforce to be Slack-first," a change evident in the latest features now generally available:

• Readily available Agent Employee Templates, which empower teams to build custom agents within Salesforce and deploy them to Slack. 

• A pre-built agent called Slack Channel Expert, which can answer any FAQs based on channel conversation history and other data sources such as Slack Canvases or PDFs. 

• Salesforce Channels, which bring Slack conversations into Salesforce record pages and Salesforce functionality right within the dedicated Slack channel.

Tableau and HR Service are currently available in Slack, and additional core Salesforce apps will be introduced soon. By integrating Sales and IT Service into Slack, users will gain a comprehensive view through a unified experience that merges both structured and unstructured data. 

2. New AI Functionality

One of Slack's main objectives is to unlock human potential, and rethinking the entire user experience is essential to achieving this. Today, this means integrating AI functionality seamlessly into the workflow of all users – and what better platform to make it accessible than Slack? 

Currently, Slack is already equipped with AI features. Every paid Slack plan comes with AI capabilities from the start:

• If you’re on Slack Pro, your team can start making use of unlimited app integrations, including AI agents, AI summaries based on message history, and AI huddle notes. 

• For Business+ customers, Slack also includes AI-powered file summaries, daily recaps, and even workflow generation. 

• Slack Enterprise+ customers can now start using enterprise search – no more switching context, as the Slack search bar becomes your go-to for any company information, be it in Slack, Salesforce, or other connected applications.

  
  

Newly announced as an addition to Slack’s other AI features, the well-known Slackbot is becoming a personalized AI companion. Currently scheduled to become generally available in early 2026, Slackbot will be grounded in all of your enterprise data and able to generate next steps, answer questions, and trigger actions. 

3. Slack Becomes an Agentic Operating System

While Salesforce customers have already started using Agentforce agents, chances are these agents are not the only ones being leveraged for various tasks. By making the Real-Time Search API and MCP Server available, third-party agents will be able to securely use Slack’s conversational data to make better decisions and deliver even better outputs to your team.

Slack is well positioned at the center of it all, cementing its place as the Agentic Operations System where applications, agents, and humans come together to make the magic happen. 

Final Thought

Slack is undoubtedly advancing quickly, and although it's already a key platform for businesses that utilize it, the new features and upcoming plans will enhance it further. By uniting humans and agents in one location, Slack can serve as the comprehensive interface for all your team's tasks and more.

Have you tried any of the new Slack AI features yet? Share your thoughts in the comments below!